Refund Policy

 

Refund Policy for ALUBaby


Thank you for shopping with ALUBaby! We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns on all products within [30 days] from the date of purchase. To be eligible for a return, the item must be:

  • In its original condition and packaging.
  • Unused and undamaged.
  • Accompanied by the original receipt or proof of purchase.

If you wish to return an item, please contact us at Contact – ALUBaby to initiate the return process. We will provide you with instructions on how to return your purchase.

2. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If your return is approved, we will issue a refund to your original method of payment. Please note:

  • Refunds may take up to [7-10 business days] to process depending on your payment provider.
  • You will be refunded the purchase price, minus any applicable shipping or handling fees.

3. Exchanges

If you would like to exchange an item, please follow the return process and place a new order for the replacement item. If the new item is of lesser value, we will issue a refund for the difference. If it is of greater value, we will charge the additional cost.

4. Non-Refundable Items

Certain items may be exempt from refunds, including but not limited to:

  • Gift cards
  • Downloadable products
  • Items marked as final sale

5. Shipping Costs

Shipping costs are non-refundable, and you will be responsible for the shipping costs associated with returning your item unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at  Contact – ALUBaby with details and photos of the damage. We will arrange for a replacement or refund, including shipping costs, if applicable.

7. How to Return an Item

To initiate a return, please follow these steps:

  • Contact us at Contact – ALUBaby with your order number and reason for the return.
  • Once your return is approved, we will provide instructions for shipping your item back to us.
  • Pack the item securely and ship it back to us with a trackable shipping method. We recommend keeping a copy of the tracking number for your records.

8. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us at:

ALUBaby
Email: social@alubabypouches.com